Inside Sales
Representative (32-40 hours)

Is service-oriented your middle name? And do you get excited about our home accessories and furniture?
Then you might be our new colleague. For our Sales team at our new office in Amsterdam, we are immediately looking for a Inside Sales Representative for the USA market (32-40 hours per week).

What will your new job look like?

• You are managing the onboarding and monitoring of our dropshipping clients.
• You are ensuring smooth and efficient operations across orders from our warehouses in the USA and the Netherlands.
• You are the first operational point of contact for our agent in the USA, via email, chat, or phone.
• This also means you are flexible with your working hours and comfortable starting later in the morning and working into the evening to align more closely with USA business hours.
• Within the sales team, you support by handling customer cases in our CRM system Service Cloud;
• Our market share is growing, and you actively contribute to this growth by improving the customer journey within the existing tools;
• The order processing is still for a large part manual - you keep an overview of the processes and enjoy working with the necessary systems;
• You support with specific requests such as arranging export quotes and documentation for overseas shipments;
• Solving complaints is also part of your role;
• At the end of the day, you have handled your cases, tackled a lot of work with the team, and made many customers happy.

Who are you?

For the role of Inside Sales Representative, we are looking for an enthusiastic and eager-to-learn candidate who wants to grow with POLSPOTTEN. You are at your best when the pace picks up and various tasks run simultaneously. Further, you recognize yourself in the following points:

• You know how important it is to have fun together, but you also find it equally important to work effectively together;
• You are service-oriented, precise, and do not overlook any details;
• You get energy from ensuring the order process runs smoothly for the customer;
• You stand firm and know how to tackle tasks;
• You are fluent in Dutch and English (both spoken and written);
• It's a plus if you also speak other languages;
• You have HBO-level thinking and working;
• You have sufficient work experience in the customer service field;
• You quickly adapt to new systems;
• Experience with Salesforce Service Cloud is a plus, but not required;
• Finally, we find it more important that you truly fit into the team and feel at home!

Who are we?

‘Add Play to Space’ is what we stand for. In nearly 40 years, POLSPOTTEN has grown from a ceramics shop on Amsterdam’s Herenstraat into an internationally leading interior brand. Our studio designs accessories, furniture, lighting, and tableware, among other things. Craftsmanship and sustainability are paramount, packaged in contemporary design. Our iconic interior accessories are sold worldwide in more than 65 countries at only leading concept stores, platforms, and department stores.

What we offer

A wonderful job at an ambitious, internationally operating company with a creative open workspace in an enthusiastic team. You are challenged to grow and build a larger and better POLSPOTTEN together. We also find it important that you feel good and enjoy working with us. Therefore, you get space for your personal development and to shape your role as Sales Support Employee further.
Additionally, you get:

• A market-based salary depending on your knowledge and experience
• 24 vacation days
• A bonus scheme, depending on personal and organizational goals
• A good pension scheme
• Access to the well-being platform ‘Open Up’
• Discount on POLSPOTTEN’s cool products
• Fresh fruit, free snacks, and lunch
• Possibility to work hybrid

Interested?

Do you recognize yourself in the profile and are you enthusiastic?
You can send your motivation and CV to careers@polspotten.nl.
For questions, you can contact Mariëlle Vaneman, Director Digital, via marielle@polspotten.nl.