Online Customer Care
Representative

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about us
‘Add Play to Space’ is what we stand for! POLSPOTTEN is a fast-growing designer brand with an extensive collection of home accessories and furniture. Would you like to be the first point of contact for our consumers and trade customers using the POLSPOTTEN web store?

Customer Care Representative (parttime/ fulltime)
 
Does your heart skip a beat when you can tick another box on your to-do list? Is service-orientation your middle name? And do our home accessories and furniture take your breath away? You just might be the new colleague we are looking for.
Our Customer Care team in Aalsmeer is hiring a Customer Care Representative right now (24 – 40 hours per week).
 
What does your new job look like?
 
You’ll start the day with your colleagues over at Customer Care with a fresh cup of coffee and then get started:
  • Your main responsibility is to accurately maintain mailboxes and order administration
  • You maintain contact with clients via email and answer DMs and social posts on our social channels
  • You talk to customers and retailers on the phone and provide the best possible customer experience
  • Order processing is largely automated – you maintain the overview of the processes and enjoy working with the associated systems
  • Chasing payments is another aspect of your role
  • At the end of the day, the mailbox is nice and empty again, you and the team have moved mountains and properly informed loads of customers. Another productive workday under the belt!
 
Who are you?

For the role of Customer Care Officer, we are looking for an enthusiastic and eager-to-learn candidate who wants to grow together with POLSPOTTEN. You are at your best when the situation becomes increasingly hectic and various tasks demand your attention at the same time. In addition, you recognise yourself in the following:
 
  • You know how important it is to have fun together but equally value good cooperation;
  • You are service-oriented, accurate and will not miss a single detail;
  • You are energised by ensuring a smooth order process for the customer;
  • You are confident and have an entrepreneurial mindset;
  • You understand the importance of external communication. You are proficient in English (both verbally and written); mastery of the Dutch language is a nice-to-have; 
  • You have higher education or equivalent ability;
  • You are quick to master new systems (experience with Exact and/or SFCC is a nice-to-have but not a requirement);
  • No need to have loads of back-office experience, it is more important that you are a true match for the team and feel at home!
 
Who are we?
 
Over the past 30 years, POLSPOTTEN grew from a ceramics shop on the Herenstraat in Amsterdam to an internationally leading interior brand. Our studio designs accessories, furniture, lighting and tableware, among other things. Craftsmanship and sustainability are paramount, wrapped in contemporary design. Our iconic interior accessories are sold globally in over 65 countries by leading concept stores, platforms and department stores exclusively.
 
What’s in it for you?
 
A beautiful and challenging role with an ambitious, creative and entrepreneurial company. Where you are challenged to grow and build a greater and better POLSPOTTEN together. It is important to us that you feel at home and enjoy coming to work. That is why we do not hesitate to invest in you and your personal development.
 
What we offer

  • A good salary depending on your knowledge and experience;
  • 24 Holidays per year (based on a 40-hour workweek); 
  • A bonus scheme, subject to personal and organisational objectives;
  • Access to our well-being platform Open Up;
  • An attractive staff discount on the beautiful products by POLSPOTTEN;
  • Fresh fruit, free snacks and lunch;
  • Friday afternoon drinks and fun team outings;
  • The option for a hybrid work schedule;
  • The role can be parttime or fulltime.
 
Do you recognise yourself in the profile and is your enthusiasm triggered? Please send your motivation and CV to Machteld Bakker, HR Manager, careers@polspotten.nl.