Frequently asked questions Consumer

When you place an order in the POLSPOTTEN webshop, you will see the estimated delivery date in your order confirmation. As we only sell items that are currently in stock, your order will be shipped from our warehouse within 1–3 business days. Once your order has been dispatched, you will receive a Track & Trace link by email so you can follow the status of your shipment. Orders are not delivered in parts.

For orders placed during a sale, delivery may take longer due to high order volumes. Our warehouse does everything possible to ship your order as quickly as possible. You will be kept informed of the status of your order at all times.

Furniture and other large products that can only be delivered within the Benelux are handled by PostNL Extra@Home. Once your order has been packed at our distribution center, PostNL Extra@Home will contact you by email to schedule a personal delivery appointment for the product. This process may take longer than the indicated delivery time stated on our webshop. You can find the delivery time for a product on the product page and during checkout.

If your order does not concern larger furniture (sofas, armchairs, cabinets, etc.), your order will be delivered in one shipment by our logistical partner.
If your order only concerns larger furniture, it will be delivered in one shipment by our specialised furniture carrier.
If your order is a combination of both types of items, your order might be split and delivered in two ways.

If you ordered furniture, please take into account a slightly longer delivery time, as a specialised furniture carrier provides this delivery. They will contact you directly to arrange a delivery time. This may take a little longer than the indicated delivery time, but the product will be delivered to you with great care and placed exactly where you wish.

We deliver directly to customers in the Netherlands, Belgium, Luxembourg, Germany and France. In these and around 65 other countries, there are also other shops and online stores that sell POLSPOTTEN items. Please find some suggestions of webstores that sell a collection of POLSPOTTEN and ship to your country. You can send an email to webstore@polspotten.nl stating the item you would like to buy and your location. We will inform you about the nearest point of sale where you can purchase or order the POLSPOTTEN product.

Unfortunately not. You can pay for your order directly in our web shop with the most commonly used payment methods in the Netherlands, Belgium, Luxembourg, France and Germany.

You can enter your discount code at the checkout of your online order. The amount to be paid will be adjusted immediately. A maximum of one discount code can be used per order, and the code is only valid within the specified validity period.

We are not charging you for making a return when using our online return portal.
 

Yes, that is possible. In this case, you can return it to us within 14 days after receiving it. You can only register the item you wish to return online via our return portal.

After we have received your return in good order, the purchase amount will be refunded to your account within 14 days after we receive the returned item.

Unfortunately, this is not possible at the moment, as our distribution centre is located at a different location than the design outlet in Amsterdam.

Exchange in store is possible if the item is in stock in our store. Please contact us so we can inform you whether the desired item is in stock at our design outlet in Amsterdam. Please make sure to bring the filled-in return form, so the exchange of product can be processed correctly.

No this is not possible, it will have to go through our return portal.

No, outlet purchases cannot be returned for a refund. Items can only be exchanged in our outlet for another item or a product of equal value. Products sold in our outlet are end-of-line items, returns, or slightly damaged pieces and are therefore offered at discounted prices.

We’re sorry to hear that the order is not to your liking. Did you buy it in our web shop or design outlet in Amsterdam? Then you can return your purchase up to 30 days after receiving your order.

Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.

If the item unexpectedly shows defects, we will gladly help you to solve this as best we can. Did you buy the item in our web shop or design outlet in Amsterdam? Then you can return your purchase up to 30 days after receipt of your order.

Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.